{"id":1802,"date":"2026-08-18T10:47:37","date_gmt":"2026-08-18T10:47:37","guid":{"rendered":"https:\/\/decorstone.rbs.md\/?page_id=1802"},"modified":"2026-08-24T13:15:08","modified_gmt":"2026-08-24T13:15:08","slug":"politica-de-rambursari-si-returnari","status":"publish","type":"page","link":"https:\/\/decorstone.rbs.md\/ru\/informatii-juridice\/politica-de-rambursari-si-returnari\/","title":{"rendered":"\u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0432\u043e\u0437\u0432\u0440\u0430\u0442\u0430 \u0438 \u0432\u043e\u0437\u043c\u0435\u0449\u0435\u043d\u0438\u044f"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1802\" class=\"elementor elementor-1802\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-18257a1b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"18257a1b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1998e6c3\" data-id=\"1998e6c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2fcee55 elementor-align-left elementor-widget elementor-widget-breadcrumbs\" data-id=\"2fcee55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav><span class=\"last\">Acas\u0103<\/span><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-294ea0ef wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"294ea0ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h1 class=\"woodmart-title-container title wd-fontsize-l\">\u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0432\u043e\u0437\u0432\u0440\u0430\u0442\u0430 \u0438 \u0432\u043e\u0437\u043c\u0435\u0449\u0435\u043d\u0438\u044f<\/h1> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Toate informa\u021biile despre return\u0103ri, schimburi \u0219i produse personalizate.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-6c83a821 elementor-section-full_width wd-section-stretch-content elementor-section-height-default elementor-section-height-default\" data-id=\"6c83a821\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-521aaa13\" data-id=\"521aaa13\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b73ffdb elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4b73ffdb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-525530c6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"525530c6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7c667513 wd_sticky_offset_150 wd-elementor-sticky-column\" data-id=\"7c667513\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a085972 elementor-widget elementor-widget-heading\" data-id=\"6a085972\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Informa\u021bii juridice<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fef9c75 elementor-widget elementor-widget-heading\" data-id=\"7fef9c75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"\/ru\/informatii-juridice\/livrare-si-achitare\/\">\u0414\u043e\u0441\u0442\u0430\u0432\u043a\u0430 \u0438 \u043e\u043f\u043b\u0430\u0442\u0430<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bd55d8d elementor-widget elementor-widget-heading\" data-id=\"1bd55d8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">\u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0432\u043e\u0437\u0432\u0440\u0430\u0442\u0430 \u0438 \u0432\u043e\u0437\u043c\u0435\u0449\u0435\u043d\u0438\u044f<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3293783b elementor-widget elementor-widget-heading\" data-id=\"3293783b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"\/ru\/informatii-juridice\/politica-de-confidentialitate\/\">Politica de confiden\u021bialitate<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c32abee elementor-widget elementor-widget-heading\" data-id=\"6c32abee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"\/ru\/informatii-juridice\/acordul-de-utilizare\/\">Acordul de utilizare<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e01db3b elementor-widget elementor-widget-heading\" data-id=\"2e01db3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"\/ru\/informatii-juridice\/politica-cookies\/\">Politica cookies<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-344b0288 online-anim elementor-widget elementor-widget-wd_popup\" data-id=\"344b0288\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_popup.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-button-wrapper text-left\" >\n\t\t\t<a class=\"btn btn-style-default btn-shape-rectangle btn-size-extra-large wd-open-popup btn-full-width btn-icon-pos-left\"  href=\"#popup-696e43f23e287\">\n\t\t\t\t<span class=\"wd-btn-text\" data-elementor-setting-key=\"text\">\n\t\t\t\t\tScrie\u021bi la suport\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t<span class=\"wd-btn-icon\">\n\t\t\t\t\t\t<img decoding=\"async\"  src=\"https:\/\/decorstone.rbs.md\/wp-content\/uploads\/2026\/08\/Component.svg\" title=\"Component.svg\" loading=\"lazy\" width=\"32\" height=\"32\">\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-75327510\" data-id=\"75327510\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-224e86d5 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"224e86d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<p class=\"woodmart-title-container title wd-fontsize-l\"><span class=\"warning\"><\/span>Ne dorim s\u0103 fi\u021bi mul\u021bumit de produsele achizi\u021bionate de la DECORSTONE.<\/p> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Dac\u0103 un produs standard nu vi se potrive\u0219te, pute\u021bi solicita returnarea sau schimbarea acestuia, \u00een conformitate cu condi\u021biile de mai jos \u0219i cu legisla\u021bia \u00een vigoare din Republica Moldova.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b1dd7b9 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"7b1dd7b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<p class=\"woodmart-title-container title wd-fontsize-l\">Pute\u021bi returna produsele, \u00een cazul \u00een care se respect\u0103 urm\u0103toarele condi\u021bii:<\/p> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>\u00cen cazul \u00een care a\u021bi achizi\u021bionat un produs din stoc:<\/p><ul><li>Au trecut mai pu\u021bin de 14 zile de la achizi\u021bionarea produsului;<\/li><li>Exist\u0103 bonul de cas\u0103 sau alt document care atest\u0103 faptul procur\u0103rii;<\/li><li>Produsul nu a fost folosit, aspectul original a fost p\u0103strat;<\/li><li>Ambalajul original al produsului este complet \u0219i nedeteriorat;<\/li><\/ul><p>\u00cen cazul \u00een care a\u021bi achizi\u021bionat un produs standard, realizat la comand\u0103:<\/p><ul><li>Se aplic\u0103 o penalitate \u00een m\u0103rime de 20% din costul m\u0103rfii. Se consider\u0103 produse standard: piatra\/c\u0103r\u0103mida decorativ\u0103, pavajul, mobilierul urban, ghivece, a c\u0103ror dimensiuni \u0219i culori sunt expuse \u00een showroom sau \u00een catalogul de produse.<\/li><li><strong>Refuzul<\/strong>\u00a0cump\u0103r\u0103torului de a prelua sau achita marfa standard deja comandat\u0103, duce la aplicarea de c\u0103tre v\u00e2nz\u0103tor a unei penalit\u0103\u021bi\u00a0<strong>\u00een m\u0103rime de 20% din costul m\u0103rfii, cump\u0103r\u0103rarea\/primirea c\u0103reia a fost refuzat\u0103.<\/strong>\u00a0Se consider\u0103 produse standard: piatra\/c\u0103r\u0103mida decorativ\u0103, pavajul, mobilierul urban, ghivece, a c\u0103ror dimensiuni \u0219i culori sunt expuse \u00een showroom sau \u00een catalogul de produse.<\/li><\/ul><p>\u00cen cazul \u00een care a\u021bi achizi\u021bionat un produs nestandard, realizat la comand\u0103:<\/p><ul><li><strong>Produsele nestandard<\/strong>\u00a0(produse care nu sunt \u00een stoc, se produc \u00een culori nestandarde, sufer\u0103 careva modific\u0103ri de la modelul de raft)\u00a0<strong>nu pot fi returnate.<\/strong><\/li><li><strong>Refuzul<\/strong>\u00a0cump\u0103r\u0103torului de a prelua sau achita marfa nestandard deja comandat\u0103, duce la aplicarea de c\u0103tre v\u00e2nz\u0103tor a unei penalit\u0103\u021bi\u00a0<strong>\u00een m\u0103rime de 100% din costul m\u0103rfii, cump\u0103rarea\/primirea c\u0103reia a fost refuzat\u0103.<\/strong>\u00a0Se consider\u0103 produse nestandard cele care se produc la comanda cump\u0103r\u0103torului \u0219i au forme, dimensiuni individuale, culori individuale sau al\u021bi parametri diferi\u021bi de modelul de baz\u0103. Produsele nestandard sunt considerate \u0219i cele care nu sunt turnate \u00een stoc: bordure, trepte, pl\u0103ci, lavoare etc.<\/li><\/ul>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-656042eb wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"656042eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<p class=\"woodmart-title-container title wd-fontsize-l\">Cum se solicit\u0103 returnarea<\/p> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<ol><li>Contacta\u021bi-ne la adresa <a href=\"mailto:decorstonemd@gmail.com\" target=\"_blank\" rel=\"noopener noreferrer\">decorstonemd@gmail.com<\/a>\u00a0sau utiliza\u021bi formularul de contact de pe site.<\/li><li>Indica\u021bi num\u0103rul comenzii, produsul pe care dori\u021bi s\u0103 \u00eel returna\u021bi \u0219i motivul solicit\u0103rii.<\/li><li>A\u0219tepta\u021bi confirmarea cererii \u0219i instruc\u021biunile de expediere.<\/li><li>Ambala\u021bi produsul corespunz\u0103tor \u0219i transmite\u021bi-l prin serviciul de livrare indicat.<\/li><\/ol><p>V\u0103 rug\u0103m s\u0103 nu expedia\u021bi produsul \u00eenainte de confirmarea solicit\u0103rii de c\u0103tre DECORSTONE.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Acas\u0103 Politic\u0103 de ramburs\u0103ri \u0219i return\u0103ri Toate informa\u021biile despre return\u0103ri, schimburi \u0219i produse personalizate. Informa\u021bii juridice Livrare \u0219i achitare Politic\u0103<\/p>","protected":false},"author":4,"featured_media":0,"parent":1794,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1802","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/decorstone.rbs.md\/ru\/wp-json\/wp\/v2\/pages\/1802","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/decorstone.rbs.md\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/decorstone.rbs.md\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/decorstone.rbs.md\/ru\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/decorstone.rbs.md\/ru\/wp-json\/wp\/v2\/comments?post=1802"}],"version-history":[{"count":35,"href":"https:\/\/decorstone.rbs.md\/ru\/wp-json\/wp\/v2\/pages\/1802\/revisions"}],"predecessor-version":[{"id":2140,"href":"https:\/\/decorstone.rbs.md\/ru\/wp-json\/wp\/v2\/pages\/1802\/revisions\/2140"}],"up":[{"embeddable":true,"href":"https:\/\/decorstone.rbs.md\/ru\/wp-json\/wp\/v2\/pages\/1794"}],"wp:attachment":[{"href":"https:\/\/decorstone.rbs.md\/ru\/wp-json\/wp\/v2\/media?parent=1802"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}